Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Information We Collect

We collect personal information in the following ways:

Directly from You:

• Contact details (name, address, phone number, email)
• Order information (billing/shipping info, payment confirmation)
• Account info (username, password)
• Shopping and support interactions

Automatically:

• Usage data from cookies, IP addresses, device/browser info

From Third Parties:

• BigCommerce (ecommerce platform)
• Payment processors
• Advertising and analytics partners

How We Use Your Information

• To fulfill orders and provide services
• To send transactional messages and respond to inquiries
• For marketing and promotional purposes (with consent)
• For fraud detection, security, and legal compliance

SMS Messaging & Consent

If you opt in to receive SMS messages from HVAC Mart, we will use your mobile number to send updates, order alerts, delivery notifications, and promotional offers.

Message frequency may vary. Message and data rates may apply.

SMS consent is not shared with third parties for marketing. You may opt out at any time by replying STOP.

Sharing of Personal Information

We may share personal information with:

• Service providers (e.g., IT, shipping, payment processing)
• Business partners (e.g., BigCommerce)
• Legal authorities when required
• Affiliates or in the event of a business transaction

We do not sell or share personal information with third parties for marketing purposes without consent.

Cookies

We use cookies to enhance your experience and improve our services. For details, see: BigCommerce Privacy Policy.

Your Rights and Choices

• Access, correct, or delete your personal data
• Opt out of data sharing or targeted advertising
• Manage communication preferences

To exercise your rights, contact us at support@hvac-mart.com or call (844) 558-6388.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

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