Shipping & Returns Policy

Fast delivery from 3 US warehouses. Free shipping on all orders over $300.

Our ductless mini split systems are shipped usually within 1–2 business days of cleared payment received by noon. We operate three strategically located warehouses — in Florida, Texas, and California — to ensure faster delivery across the United States. Your order will automatically ship from the facility closest to your delivery address.

Our Warehouses:

• Florida— Serving East Coast & Southeast regions
• Texas— Serving Central & South regions
• California— Serving West Coast & Mountain regions

All units are sent out shrink wrapped, palletized and shipped via LTL freight delivery to ensure safe arrival.

The carrier will not ship without your phone number to schedule a delivery appointment. Please make sure your phone number is correct at checkout. The carriers charge storage fees if delivery cannot be set up. If the order has to be brought back due to the carrier not being able to reach you, you will be responsible for return shipping charges.

Items Lost in Transit

If you believe the carrier has lost your package, please contact us immediately. We will file a claim so the carrier can initiate a physical search. If it is more than two business days past the scheduled ETA, we will arrange a replacement with a different carrier.

Delivery

Check your information carefully — submit the correct delivery address, updated email, and a valid phone number. Someone must be present to receive the cargo. The delivery company will call to set up an appointment for residential deliveries. If your phone number is not valid, the cargo cannot be delivered and will be returned at your expense.

Inspection Required at Delivery

Your purchase is insured with the freight company at no extra cost. Please take the time to inspect your shipment completely when it arrives.

• Count all cartons and compare with the delivery receipt before signing
• Open cartons and inspect goods carefully for any damage
• Note any damaged or missing items on the Bill of Lading / Delivery Receipt before the driver leaves
• Document everything, take photos

If there is damage or a missing item and you sign without comments on the Bill of Lading, no replacement, return, or refund will be provided.

All concealed damage claims must be reported within 3 days of delivery.

Returns

We offer a 30-day return policy. To return your mini split you must: (1) call us to obtain a return authorization number, and (2) return the product within 30 days of receipt.

The purchaser is responsible for the cost of return shipping, which will be deducted from your refund if we provide the shipping label.

Used or installed products are not eligible for return. Opened box returns must be in sellable condition with original materials and packaging.

All returns associated with our “Free Shipping” offer are subject to a minimum 20% restocking fee, up to 100% depending on the condition of the item(s).

We cannot accept partial returns or swap components after the order was shipped. We accept ONLY a complete order, the same way it was shipped — no exceptions.

Before setting up a return, please make sure:

1. The item is within 30 calendar days of delivery date
2. All merchandise is in sellable condition
3. The product is free of damages, scratches, and/or defects
4. The product has not been installed
5. You have the original manufacturer packaging (manuals, accessories, materials)
6. All free or gift items including accessories are included
7. There is no writing or labels on the original manufacturer packaging
8. Freight-shipped orders are returned via a freight carrier

* We are not responsible for lost or damaged return shipments. Keep your tracking number after shipping your product.

Returns for Unused Products

We can process refunds for unused products purchased directly from HVACMART. Unused products must be returned with their original packaging within 30 days of delivery and within 14 days of return authorization. Returns shipped after the 14-day authorization period are not subject to refund.

Returns for Opened / Used / Installed Products

Used or installed products are not eligible for return. Opened box returns must be in sellable condition with original materials and packaging. An extra restocking fee will apply depending on condition.

Fulfillment Errors

If we sent incorrect items, we will promptly send the correct item at no additional cost and cover return shipping. We must be notified within 30 days of your order delivery.

Returns for Units Defective from Factory

A licensed HVAC technician is required to perform the installation. Once a unit has been installed, the manufacturer is responsible for the warranty and parts. Contact the manufacturer directly for troubleshooting.

If your order is confirmed by the manufacturer to be defective from the factory, we will cover return shipping and provide a full refund. You will need to provide:

• A technician report confirming the original installation
• Your case number with the manufacturer
• The discovered factory defect details

The report must clearly show the name, address, phone, and HVAC license number of the technician. Returned systems must be palletized and strapped with all original packaging. Return only via freight carrier.

Questions? Contact Us

Our team is happy to help with your order.

(844) 558-6388support@hvac-mart.com

Your HVAC Mart Team